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  • ACM Methodology Kit

    ACMKitRelease: 8.2016
    Authors:  Jürgen Kress, Danilo Schmiedel, Ricardo Puttini

    As part of the book Best Practices for Knowledge Workers (digital edition) we published an Adaptive Case Management Methodology. The proposed ACM Methodology is based on the five phases, which covers typical software engineering disciplines: Business Modeling, Visualization, Analysis, Design and Implementation. New software artifact models for ACM user interfaces (ACM Workspace) and ACM solution analysis and design (ACM Canvas) are also among the contributions of this work. ACM design leverages the recently established Case Management Modeling Notation (CMMN v1.1). Templates of software artifacts, developed for each methodology phase, are also presented. These support a guided outcome and ensure projects progress and success.

    The methodology was developed over the past two years from work and analysis of actual ACM projects in different industries. In this dissertation, a Case Study is completely described and implemented, as a proof-of-concept for the proposed methodology.

     

    Templates and Resources (working versions) for ACM projects:

  • ACM Methodology Kit

    ACMKitRelease: 8.2016
    Authors:  Jürgen Kress, Danilo Schmiedel, Ricardo Puttini

    As part of the book Best Practices for Knowledge Workers (digital edition) we published an Adaptive Case Management Methodology. The proposed ACM Methodology is based on the five phases, which covers typical software engineering disciplines: Business Modeling, Visualization, Analysis, Design and Implementation. New software artifact models for ACM user interfaces (ACM Workspace) and ACM solution analysis and design (ACM Canvas) are also among the contributions of this work. ACM design leverages the recently established Case Management Modeling Notation (CMMN v1.1). Templates of software artifacts, developed for each methodology phase, are also presented. These support a guided outcome and ensure projects progress and success.

  • Adaptive Case Management Awards & Summit 2016 by WfMC

    bpm-cm-logo-thumb16Release: 05.2016

    We're proud to announce the opening of the Adaptive Case Management Global Excellence Awards and Summit 2016! THE BPM AND CASE MANAGEMENT GLOBAL SUMMIT FEATURES A UNIQUE EVENT FORMAT that delivers expert guidance from the industry's most trusted and respected thought leaders, combined with live capability demonstrations of actual solutions from an invite-only set of leading BPM vendors. NOW IN ITS 3RD YEAR THE BPM AND CASE MANAGEMENT GLOBAL SUMMIT IS THE ONLY EVENT OF its kind, designed by a team of leading analysts to ensure program success and effective decision making for BPM and Case Management initiatives. Visit www.AdaptiveCaseManagement.org to find out more.

  • Adaptive Case Management Awards 2015 by WfMC

    ACMAwards2015Release: 01.2015

    We're proud to announce the opening of the Adaptive Case Management Global Excellence Awards 2015!
    The ACM Awards are the ideal way to be recognized by the industry, to publicly acknowledge and recognize the efforts of your team and to inject passion in to your case management excellence.

    Adaptive Case Management (ACM) and Production Case Management (PCM) are new technological approaches to supporting knowledge workers in today's leading edge organizations. The practice of ACM is rapidly growing. To help people learn and adopt this approach, the Workflow Management Coalition has instituted the ACM Global Excellence Awards to gather and recognize some of the best examples. Do you have an interesting Use Case? Start by simply submitting an abstract for the opportunity to win an award and publication in a new book on ACM to be published in the Fall. Previous years’ winners have been published in there two books: Taming the Unpredictable and How Knowledge Workers Get Things Done.

    Abstracts are due on Feb 18 2015, and completed submission is due in April. You still have time to get global recognition for the work you have been doing. Finalists and winners are selected by a panel of 16 volunteer judges drawn from experts in this field, headed by an Advisory Panel comprising Tom Koulopoulos, Delphi Group, Hugh McKellar, KMWorld and Connie Moore, Forrester Research. Visit www.AdaptiveCaseManagement.org to find out more.

  • Adaptive Case Management Modeling with CMMN

    Jessica3byJessica Ray published inSOA Magazine III

    A new version of Oracle BPM Suite 11.1.1.7 with Adaptive Case Management (ACM) is now available, so what will that mean for requirements gathering? BPM project requirements can be documented using Business Process Model and Notation (BPMN 2.0). For ACM, there is a new notation in the works. It is called Case Management Model and Notation (CMMN). For now, this notation isn’t included as a modeling tool in the new version of Oracle BPM Suite 11.1.1.7 with ACM, but it is possible that a modeling tool could be included in a future release.

    What is CMMN?

    CMMN is a standard intended to capture the common elements that Case Management Products use, the same way that BPMN is a standard for BPM products (such as Oracle BPM). CMMN is created by the Object Management Group (OMG) and is still in the beta version. In April 2014, OMG released the second beta version the CMMN 1.0, and the most recent version is available here.

    CMMN captures some of the elements that are commonly used when talking about ACM such as Cases, Milestones, and Tasks. It also introduces some elements that you may not automatically hear when talking about ACM such as Stages, Events, and Decorators. Here is a quick summary at a few (but not all) of the elements of CMMN taken from the CMMN spec.

     

  • Adaptive Case Management OTN WebCast with Danilo Schmiedel

    acmvideodaniloRelease: 4.2014
    Author: Danilo Schmiedel

    Oracle ACE Director Danilo Schmiedel, SOA/BPM solution architect with Opitz Consulting in Germany, talks about Adaptive Case Management, Predictive Analytics, and Process Mining. Watch the video here.To download the Adaptive Case Management poster mentioned in this interview, please visit www.acmcommunity.com

  • Adaptive Case Management Poster (ACM) in Practice

    acmposterRelease: 4.2014
    Authors: Jürgen Kress, Berthold Maier, Hajo Normann, Danilo Schmiedel, Guido Schmutz, Bernd Trops, Clemens Utschig-Utschig und Torsten Winterberg

    Knowledge-driven processes are typically unpredictable in their execution. Experts working on them decide what’s the next best action to take. This is in contrast to traditional BPM, in which all possible paths of a process are predetermined and modeled into the process. Case management is a way to control and implement these unstructured processes. With the poster below we'd like to bring some of the key aspects of Adaptive Case Management (ACM) on one page.  Feel free to download the PDF-version

  • Adaptive Case Management Poster (ACM) in Practice

    acmposterRelease: 4.2014
    Author: Danilo Schmiedel

     

    Knowledge-driven processes are typically unpredictable in their execution. Experts working on them decide what’s the next best action to take. This is in contrast to traditional BPM, in which all possible paths of a process are predetermined and modeled into the process. Case management is a way to control and implement these unstructured processes. With the poster below we'd like to bring some of the key aspects of Adaptive Case Management (ACM) on one page.  Feel free to download the PDF-version if you are interested in:

    • What is ACM?
    • Why should I use ACM?
    • How can ACM user interfaces look like?
    • What are the main building blocks of an ACM solution?
    • How to visualize ACM cases with CMMN 1.0?
  • Adaptive Case Management Poster (ACM) in Practice

    acmposterby Danilo Schmiedelpublished in SOA Magazine 1

     

    Knowledge-driven processes are typically unpredictable in their execution. Experts working on them decide what’s the next best action to take. This is in contrast to traditional BPM, in which all possible paths of a process are predetermined and modeled into the process. Case management is a way to control and implement these unstructured processes. With the poster below we'd like to bring some of the key aspects of Adaptive Case Management (ACM) on one page.  Feel free to download the PDF-version if you are interested in:

    • What is ACM?
    • Why should I use ACM?
    • How can ACM user interfaces look like?
    • What are the main building blocks of an ACM solution?
    • How to visualize ACM cases with CMMN 1.0?
  • Best Practices for Knowledge Workers (digital edition)

    Best practices for knowlege workers book coverRelease: 7.2016
    Authors: Keith Swenson, Jürgen Kress, Danilo Schmiedel, Ricardo Puttini

    ACM Methodology: Best practices to design and implement solutions for knowledge workers
    BPM-based solutions have brought major advances to work organization and automation. However, given BPM’s strong basis on formal workflow definition, oftentimes BPM solutions are not well suited for work scenarios where a precise workflow cannot be strictly defined. Work in such scenarios is highly dependent on knowledge-based decisions about activities and outcomes, leading to multiple work paths and business rules that can become quite complex or even unfeasible to model and completely automate. In these cases, a different technology support approach is required. The focus is not to isolate and automate decisions and rules, but rather to deliver opportunistic information support to the knowledge worker to accomplish them. Adaptive Case Management (ACM) rises as a successful design pattern for this.

    Please visit the Future Strategies bookstore here.

  • Best Practices for Knowledge Workers (digital edition)

    Best practices for knowlege workers book coverRelease: 7.2016
    Authors: Keith Swenson, Jürgen Kress, Danilo Schmiedel, Ricardo Puttini

    ACM Methodology: Best practices to design and implement solutions for knowledge workers
    BPM-based solutions have brought major advances to work organization and automation. However, given BPM’s strong basis on formal workflow definition, oftentimes BPM solutions are not well suited for work scenarios where a precise workflow cannot be strictly defined. Work in such scenarios is highly dependent on knowledge-based decisions about activities and outcomes, leading to multiple work paths and business rules that can become quite complex or even unfeasible to model and completely automate. In these cases, a different technology support approach is required. The focus is not to isolate and automate decisions and rules, but rather to deliver opportunistic information support to the knowledge worker to accomplish them. Adaptive Case Management (ACM) rises as a successful design pattern for this.

    Please visit the Future Strategies bookstore here.

  • Case management supporting re-landscaping

    by Leon Smiers published inSOA Magazine III

    Companies delivering seLeon2rvices to customers are all faced with the same high-level challenges.

    • How can we improve our services towards the customers;
    • How can we challenge the cost aspects;
    • How to deal with the new regulations imposed by the regulator;

    These challenges impact the way the end-to-end delivery of the services to the customers is executed. There are a lot of informal end-to-end processes in organizations supporting the customer service services. These end-to-end processes are usually supported by scattered applications, email, spreadsheets and a lot of goodwill of the personnel involved. When compliance, regulations and/or customer demands are imposed on an organization, these end-to-end processes do not have the ability to comply with new demands due to lack of support from the current application landscape. 

    In the financial, public and utilities market organizations are re-landscaping their existing application portfolio due to these higher compliance, regulations and customer demands. This re-landscaping is usually not an overnight exercise and can span multiple years. Case management can help to cross the bridge from the current landscape towards a landscape aimed at delivering these higher demands.

    Let’s explain this with the process of complaints. This functionality is needed in any market where customer contact is present, and where due to increasing compliance and customer demands the bar needs to be raised to deliver better quality, such as delivering an answer within a given timeframe. The process starts when a customer, who is not satisfied, sends a complaint to the company.

  • Die Evolution von BPM: Du bist der Prozess!

    Release: Jaxenter & Business Technology Magazin März 2014
    Authors: Jürgen Kress, Berthold Maier, Hajo Normann, Danilo Schmiedel, Guido Schmutz, Bernd Trops, Clemens Utschig-Utschig und Torsten Winterberg 

    Effizienzsteigerung durch Prozessautomatisierung: ein Anspruch, der sich durch die Geschichte zieht – durch Henry Ford geprägt und eindrucksvoll in der industriellen Fertigung schon umgesetzt – goldrichtig für den „Production Worker“. Heute aber schreien die Menschen vor ihren Bildschirmen auf, wenn sie durch ein zu starres Prozesskorsett in immer gleiche Aufgabenlisten und Maskenflüsse gezwungen werden, die innovatives und situationsadäquates Handeln erschweren oder gar ganz verhindern.

    Effizienzsteigerung wird nicht mehr durch die simple Automatisierung von Routinetätigkeiten erreicht (dies ist schon in heutiger Standard-ERP-Software abgebildet). Es geht darum, den heutigen Wissensarbeitern oder „Knowledge Workern“ einen optimalen Arbeitsplatz zur Verfügung zu stellen, um bestmögliche Entscheidungen für das Unternehmen treffen zu können. Dazu muss in Business-Process-Management-(BPM-)Initiativen der Mensch wieder in den Vordergrund treten: als am Prozess Beteiligter, der nicht vollständig über Prozessmodelle gesteuert wird, sondern aktiv und unmittelbar zur Verbesserung beiträgt.

  • Die Evolution von BPM: Du bist der Prozess!

    Release: Jaxenter 07.05.2014 & Business Technology Magazin März 2014
    Authors: Jürgen Kress, Berthold Maier, Hajo Normann, Danilo Schmiedel, Guido Schmutz, Bernd Trops, Clemens Utschig-Utschig und Torsten Winterberg 

    Effizienzsteigerung durch Prozessautomatisierung: ein Anspruch, der sich durch die Geschichte zieht – durch Henry Ford geprägt und eindrucksvoll in der industriellen Fertigung schon umgesetzt – goldrichtig für den „Production Worker“. Heute aber schreien die Menschen vor ihren Bildschirmen auf, wenn sie durch ein zu starres Prozesskorsett in immer gleiche Aufgabenlisten und Maskenflüsse gezwungen werden, die innovatives und situationsadäquates Handeln erschweren oder gar ganz verhindern.

    Effizienzsteigerung wird nicht mehr durch die simple Automatisierung von Routinetätigkeiten erreicht (dies ist schon in heutiger Standard-ERP-Software abgebildet). Es geht darum, den heutigen Wissensarbeitern oder „Knowledge Workern“ einen optimalen Arbeitsplatz zur Verfügung zu stellen, um bestmögliche Entscheidungen für das Unternehmen treffen zu können. Dazu muss in Business-Process-Management-(BPM-)Initiativen der Mensch wieder in den Vordergrund treten: als am Prozess Beteiligter, der nicht vollständig über Prozessmodelle gesteuert wird, sondern aktiv und unmittelbar zur Verbesserung beiträgt.

  • Mobile Suite and Oracle Adaptive Case Management – A strong combination to provide better IT-Support for knowledge workers

    DaniloACMmobileRelease: 10.2014
    Author: Danilo Schmiedel & Andrejus Baranovskis

    Get the presentation here.

  • New Case Management Functionalities in Oracle BPM Suite 11.1.1.7

    daniloacmRelease: 4.2013
    Author: Danilo Schmiedel

     

    You introduced BPM in your company? All of your process automations are a huge success? Stop reading - this might be the wrong article for you. Your processes are unpredictable; complex; they keep on changing and they are difficult to model? The users of your software complain that they cannot make proper business decisions because they are forced to certain process steps? Your processes rely on worker knowledge and involve human participants? Good – with Oracle BPM Suite 11.1.1.7 and its new case management functionalities we are now ready to address those requirements.  Read the paper here

  • Oracle Case Management Solutions

    ACMBookLeonRelease: 10.2015
    Authors: Léon Smiers, Manas Deb, Joop Koster, Prasen Palvankar

    Organizations increasingly need to deal with unstructured processes that traditional business process management (BPM) suites are not designed to deal with. High-risk, yet high-value, loan origination or credit approvals, police investigations, and healthcare patient treatment are just a few examples of areas where a level of uncertainty makes outcome and execution of work flow non-deterministic.

    Case management is a way to govern and control these unstructured processes and non-deterministic outcomes. Oracle recently completed its BPM technology stack with broad case management functionality and is now able to deliver case management capabilities in a variety of flavors that combine packaged applications and middleware technology.

     please visit the CRC bookstore here.

     

     

  • Podcast Show Notes: The Case for Adaptive Case Management

    acmPodcastOTNRelease: 9.2014
    Author: Bob Rhubart

    The latest OTN ArchBeat Podcast is a three-part series that looks at the evolution and adoption of Adaptive Case Management through the insight of a panel of experts.

     

    The Panelists

    • Nico Van Benthem, senior consultant, eProseed
      Manas Deb, president and COO, eProseed
      Oracle ACE Director Lonneke Dikmans , managing partner, eProseed
      Oracle ACE Director Danilo Schmiedel, solution architect, Opitz Consulting
      Oracle ACE Director Torsten Winterberg, business development and innovation, Opitz Consulting

    The Conversation

    • Listen to Part 1: The panel discusses the basics of ACM and how it relates to Business Process Management.
    • Listen to Part 2: A discussion of the forces that are driving the evolution in Adaptive Case Management.
    • Listen to Part 3: What business domains are driving the adoption of Adaptive Case Management? What are some of the common missteps in that adoption?
  • Thriving On Adaptability: Best Practices for Knowledge Workers

    Thriving on Adaptability FrontCover150x250Release: 1.2015
    Authors: Keith Swenson, Layna Fischer, Jürgen Kress, Hajo Normann, Clemens Utschig-Utschig, Torsten Winterberg

    Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.

    After seven months of traveling Curiosity lands on Mars. The engineers in NASA mission control are excited to start scientific research. These scientists have a special challenge; the Mars rover is so far away and the signal takes so long, that they need to rely on automation in order to maintain control in the wildest  scenarios. There are many decisions that must be made on a daily, and even on a minute-to-minute basis. Involving the scientist in every possible decision, given the round trip time to consult and answer, would slow the research to – literally – a crawl.

    The scientists who operate the rover are knowledge workers. Just like knowledge workers in a business setting, they must figure out how to accomplish goals, as they uncover new information that affects their goals. The automation that they use built into Curiosity is very much like the business processes that businesses use to achieve their goals: the process works fine as long as the situation matches what was expected. But what happens to a business process when confronted with something unexpected? This chapter takes us on an exploration of how to adapt to the unexpected--including a Little Green Man--using the Mars Curiosity as an entertaining, but highly enlightening example. 

    For more infomation please visit the Future Strategies bookstore here.

  • Thriving On Adaptability: Best Practices for Knowledge Workers

    Thriving on Adaptability FrontCover150x250Release: 1.2015
    Authors: Keith Swenson, Layna Fischer, Jürgen Kress, Hajo Normann, Clemens Utschig-Utschig, Torsten Winterberg

    Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.

    After seven months of traveling Curiosity lands on Mars. The engineers in NASA mission control are excited to start scientific research. These scientists have a special challenge; the Mars rover is so far away and the signal takes so long, that they need to rely on automation in order to maintain control in the wildest  scenarios. There are many decisions that must be made on a daily, and even on a minute-to-minute basis. Involving the scientist in every possible decision, given the round trip time to consult and answer, would slow the research to – literally – a crawl.

    The scientists who operate the rover are knowledge workers. Just like knowledge workers in a business setting, they must figure out how to accomplish goals, as they uncover new information that affects their goals. The automation that they use built into Curiosity is very much like the business processes that businesses use to achieve their goals: the process works fine as long as the situation matches what was expected. But what happens to a business process when confronted with something unexpected? This chapter takes us on an exploration of how to adapt to the unexpected--including a Little Green Man--using the Mars Curiosity as an entertaining, but highly enlightening example. 

    For more infomation please visit the Future Strategies bookstore here.

     

     

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